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“You are in breach of condition 15.4(c) of your agreement with PayPal Credit as we have received notice that you are deceased.”

That’s the very real message a British man received three weeks after informing PayPal of his wife’s May 31 death from cancer at age 37.

“What empathy-lacking machine sent this?” Howard Durdle, 40, first wrote on Facebook, sharing the letter threatening legal action over Lindsay Durdle’s $4,200 debt, which her widower says her estate couldn’t cover, per Inc.

“As soon as our teams became aware of this mistake, we contacted Mr. Durdle directly to offer our support, cleared the outstanding debt and closed down his wife’s account,” PayPal tells the New York Times, adding it has “made changes to ensure that an insensitive error of this nature never happens again.”

Durdle, too, says his goal is to prevent future instances like this—”it can be hugely damaging for people who are trying to recover”—and he thinks speaking out is the best way to accomplish that.

“While PayPal’s mistake is getting lots of press, the truth is companies send out similar letters all the time,” Inc. notes.

Speaking to the Times, the president of consumer rights advocacy group Public Citizen blames companies’ increasing reliance on software and algorithms to communicate with customers. Per the BBC, Durdle was told a software glitch, bad letter template, or human error was likely to blame in his case, but that the exact cause would remain an internal secret.

“I just hope more orgs can apply empathy and common sense to avoid hurting the recently bereaved,” he wrote in a Tuesday tweet, per CBS News.

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They were only fingernails, but to Shridhar Chillal, cutting them off probably felt a bit like cutting off his own hand.

That’s because for 66 of his 82 years, Chillal, of Pune, India, has been growing the longest fingernails ever recorded on a single hand, his left. They together stretched about 30 feet, or the length of a bus, before he finally had them cut on Wednesday.

Beginning with his curling, 6.5-foot long thumb nail, the nails were removed with a mini power saw, as seen in a Guinness World Records video. But they weren’t destroyed: Chillal ultimately did away with the nails after New York City’s Ripley’s Believe It or Not! Museum promised to “maintain them very nicely and for a lifetime,” per ABC Australia.

“Chillal dedicated his life to something truly remarkable and Ripley’s is the perfect home to honor his legacy,” a rep says, per the Hindu.

Ironically, the nails now on public display came about after a 14-year-old Chillal accidentally broke a very long nail his teacher had grown. “I don’t know if the teacher is dead now or not, but I would definitely like to say the thing that you scolded me for, I took it as a challenge,” says Chillal.

Though his fragile nails complicated many everyday activities, like sleeping, Chillal has led a mostly normal life. He married, had two children, and worked for 22 years as a photographer at a government agricultural magazine, using a camera with a customized handle, per Guinness and Reuters.

He’s now looking forward to some relief, having complained of pain in his arm, shoulder, and fingertips. Due to the nails’ weight over six decades, however, Chillal’s left hand is permanently disfigured, leaving him unable to open his hand or flex his fingers.

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  • Here’s What Scott Peterson Looks Like Now
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